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Productivity is key to Customer Success.

And yet some people love wasting their time doing things that have no impact.

Every time you do busy stuff, you lose precious hours of productive work you could spend on doing more important activities.

The solution is to focus on where it matters the most and cut off the fluff.

Here are 5 mistakes to avoid so you can save at least 24 hrs a week:

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1/ Meetings with no agenda

Your time is the most valuable asset.

And let’s be honest: you can summarize most of your meetings in an email or using other collaborative tools.

But if a meeting is still necessary, you should ensure it has an agenda.

And at the end of the meeting, you should have action items with the owners along with a timeline to complete.

But, have you noticed that meetings are like TV Shows? scheduled for 30mins, 45mins, 1h, etc.

If it only takes 7 mins for a meeting to conclude, why should it take 30 mins?

What happens next is people start talking about anything outside of the main agenda to fill in the void.

A total waste of time, isn’t it?

Solution:

Cancel meetings that have no agenda.
Replace them with an email and an action plan assigned to all stakeholders.
Focus on writing instead of talking.
Default to an asynchronous way for collaboration.

Savings: 4 hours/week

2/ Saying Yes to everything

Do you ever find yourself saying "yes" to tasks and meetings that come your way before even checking your calendar?

It's time to break that habit and focus.

Solution:

Ask yourself:

Is this task urgent or important, or both?
Do I have all the information to make a meaningful contribution?
Does my participation bring value to the outcome of the meeting?
Is this task aligned with my day’s priorities?
Does this task need my unique skills and expertise?
Can you delegate or automate the task instead?

Savings: 5 hours/week

3/ Energy and task mismatch

Your energy levels have a massive impact on your productivity and the quality of your work.

And you cannot deliver your best if you are low in energy.

Solution:

When you have high energy:
Focus on tasks that need your full concentration and creativity.
Tackle deep work, that big project, write that report or brainstorm new ideas.
And when it’s low, focus on tasks that require less mental effort, such as administrative work.

Savings: 5 hours/week

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4/ Checking your phone every minute

I know, it’s hard not to.

We're all glued to our devices these days.

But the truth is, deep work requires focus.

And social media and news sites are best to ruin your productivity as you switch between tasks.

And at the end of the day, you are exhausted, without having accomplished anything important.

Solution:

Use site blockers to limit access to your phone and computer.
Schedule specific time slots to check social media.
And a time when you need to work deeply.

Bonus: when you’re not always available to your network, they will stop pinging you non-stop. Win-win.

Savings: 5 hours/week

5/ Chit-Chat

And finally, the one productivity killer of all time.

I’m fascinated by people who love wasting their time doing small talk.

Spending countless hours at the coffee machine, on the phone, in irrelevant meetings, etc.

Keeping it short is okay.

But doing it all day long?

Total waste of your precious time you could do more important stuff instead.

Solution:

When entering a meeting, start with the agenda right away.
Don’t wait for others to join on time. It’s not respectful of anyone’s time.
When someone pings or calls you, cut the chase in a respectful way and ask: what can I do for you?
Cut all your meeting time by half.
A 60-min meeting? Make it 30 mins.
You’ll notice that you can deliver the same outcome as it will force everyone to deliver their best and faster as by Parkinson's law.

Savings: 5 hours/week

And that’s it

Customer Success starts with your own success, first.

But these common mistakes ruin your precious time and productivity.

So avoid them and you’ll save at least 24 hours a week.

You can then spend doing more of the things that matter to you, your teams, and your customers.

Come on, you’ve got this 🎯

I’ll speak to you again next week.

p.s. check out the 6 other ways I can help you.

Enjoyed the read and want to explore more?

I’d highly recommend you to read "The One Thing" by Gary Keller:

It’s a practical book that will help you focus to achieve amazing results in your personal and professional life.

Here are 15 powerful and actionable takeaways that will boost your productivity in no time:

Start each day by asking yourself, "What is the one thing I can do today that will make everything else easier or unnecessary?",
Prioritize your to-do list by putting the most important tasks first, and

The Customer Success Café Newsletter

🍵Avoid These 5 Common Mistakes At Work

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