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Have you ever been in a situation where you felt ignored by your customer?

We've all experienced it at least once, and it can be frustrating.

As a Customer Success pro, the last thing you want is for your customers to feel like they're not heard or valued.

That's why it's critical to give them so much value that you become un-ignorable.

That sounds great. But, how?

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Let’s set the scene and lay down the basics.

Your customers will ignore you if:

You lack interest
You become too salesy
You give generic advice
You speak down to them
You ignore their feedback
You use aggressive language
You don't address their pain point
You are not focused on their needs
You use too much corporate jargon
You over-promise and underdeliver
You interrupt or talk over customers
You fail to follow up on commitments
You are defensive when they complain
You bombard customers with irrelevant messages
You make assumptions about what customers want or need
You use too much formal language that sounds like a robot.

Now, you know what makes customers ignore you.

So, to become un-ignorable, you must:

inspire
educate
entertain
be transparent
take action proactively
respond fast to their requests
listen and collect more feedback
host events and webinars full of value
share success stories and case studies
celebrate achievements and milestones
keep improving based on their feedback.
create communities and give a sense of belonging
personalize the way you communicate and interact
show empathy and understanding of their needs and concerns

And finally, the most important one:

Keep learning and developing your own skills to get ahead of what’s going on in the industry.

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And that’s it.

Follow these 15 proven ways to become unignorable and wow your customers every step of the way.

Come on, you’ve got this! 🎯

I’ll speak to you again next week.

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